PROFILE

Over twenty years of experience working with educational technology in higher education, with a strong focus on customer service and on building relationships with faculty and staff; extensive experience providing support and training for university faculty and staff with varying levels of technological comfort and expertise; strong communication skills; high attention to detail; extensive experience working both independently and within a team-based environment to recommend and implement technology solutions for a wide range of educational needs.

Experience working with instructional design, online learning, and e-learning; experience designing and developing online and blended courses, interactive e-learning, and educational multimedia; experience designing web sites, evaluating instructional products, and managing instructional design projects; experience with multiple learning management systems, including ANGEL, Blackboard, Brightspace, Canvas, and Moodle.

SPECIALTIES

• Educational technology
• Instructional design and development
• Online course development
• E-learning
• Gamification and game-based learning
• Web design
• Digital video production
• Project management
• Virtual worlds and immersive 3D learning environments

EXPERIENCE

Digital Learning Specialist, Center for Teaching Excellence
Georgia Gwinnett College (Apr 2016 – present)

Support faculty use of digital tools and instructional technologies to enhance student engagement and promote active learning. Provide training and pedagogical support for instructional technologies and for the D2L learning management system. Promote faculty engagement with digital scholarship, integrated scholarship, and experiential learning. Promote and maintain GGC’s Academic Commons as a learning community, digital resource hub, and collaborative space for faculty.

Instructional Design and Support Specialist, Distance Education
Gwinnett Technical College (Sep 2014 – Apr 2016)

Worked with faculty to design, develop, and implement distance education and blended course content; design and conduct training for faculty on best practices for online and blended course delivery; provided system administration, technical support, and training for ANGEL and Blackboard LMS platforms.

Instructional Design Consultant, Emory Continuing Education
Emory University (Jun 2014 – Sep 2015)

Worked with ECE administration and instructors to convert existing classroom based course content to a format suitable for online delivery using both synchronous and asynchronous methodologies; edited and developed multimedia content for use in online courses. Supported and supervised a graduate student intern working on instructional design projects.

Training Coordinator (part-time), Research Administration Training and Communication
Emory University (Jul 2014 – Sep 2014)

Worked with administration in the Office of Sponsored Programs and the Office of Grants and Contracts Accounting to develop and update online training materials and to convert printed training materials to a format suitable for online delivery. Responsible for coordinating and facilitating training classes and providing LMS administration and support.

Graduate Student, Instructional Design & Development
University of Georgia (Jun 2012 – May 2014)

M.Ed. student in the University of Georgia’s Instructional Design and Development Program, studying instructional design and technology, educational multimedia development, online course development, instructional product evaluation, digital video production, web design, project management, research methodology and design, and graphic design. Worked both individually and with project teams to design and develop effective and engaging learning experiences for school projects and real-world clients.

System Administrator, High Performance Computing
Emory University (Sep 2006 – Sep 2013)

Red Hat Certified System Administrator. Responsible for monitoring and maintaining a 256-node, 1024-core high performance computing cluster running Red Hat / CentOS on Sun hardware, in addition to several other assorted systems. Other responsibilities included user account management, disk quota management, monthly billing, and general customer support.

Academic Computing Support Specialist, Academic Technology Services
Emory University (Jan 2000 – Aug 2006)

Provided OS X server administration and computing support (Mac OS / OS X and Windows XP) for faculty and staff in the Graduate Division of Biological and Biomedical Sciences and the Michael C. Carlos Museum. Provided technical support, hardware / software recommendations, and user education and technical training.

Academic Computing Support Specialist, Teaching & Research Services
Emory University (Aug 1997 – May 2000)

Provided computing support (Mac OS) for faculty and staff in the Music, Theater Studies, Film Studies, and Dance departments. Managed several student labs of Macintosh computers. Provided technical support, hardware / software recommendations, and user education and technical training.

Service Technician, Emory Computer Store
Emory University (Aug 1995 – Jul 1997)

Apple Certified Service Technician. Performed hardware repairs, installations, and upgrades on desktops, laptops, and printers; provided in-store, remote, and on-site technical support for university faculty, staff, and students.

EDUCATION

University of Georgia – M.Ed., Learning, Design, and Technology; May 2014

Emory University – B.A., Philosophy and Religion; May 1989

CERTIFICATIONS

ITIL (Information Technology Infrastructure Library) Foundation – Loyalist Certification Services (April 2013)

Project Management Certificate – the University of Georgia (March 2013)

Teaching and Learning Online – Blackboard (August 2015)

Virtual Worlds Certificate – the University of Washington (June 2012)

Web Design Certificate – Emory University (expected Sep 2016)